IELTS Letter - Restaurant Complaint

by cyberick1983

You and a friend had dinner in an expensive restaurant last night. The waiter was incompetent and the food was not good.

Write a letter to the restaurant manager and describe what happened. Ask for your money back.

Dear restaurant manager.

First of all, I want to thank you for having the time and providing me with the opportunity to let you know my not-comfortable personal experience in your restaurant last night.

Your restaurant is one of the best ranked restaurants in this city, according to Tripadvisor, so I expected to have the best dinner and service of my life. I had planned a memorable dinner with a friend I had not seen for years, so I decided to make a reservation with you.

Our reservation was supposedly made for 2 persons at 8:00pm in the non-smoking area, but eventhough we arrived 10 minutes before, the lady at the main entrance made us wait for an available table for more than 45 minutes, after that she took us to a table right in the terrace for smoking people. The waiter served my friend some wine and spilled some wine-drops on her dress. The food after 30 minutes waiting, arrived cold and tasted like frozen food you can buy in a market.

That experience is unacceptable in a high rated restaurant like yours. A night that was supposed to be a memorable moment, will unfortunately be remembered, but not for good reasons. So the purpose of this letter is to let you know this terrible experience and ask you for my money back as compensation, otherwise I will have to rank your restaurant with a low score and post my experience on the Internet.

Thanks for your time and support.
Sincerely yours...
Erick