Formal IELTS Letter to a Bank

by Sachin
(Melbourne, Australia)

You have received a letter from your bank, asking you to acknowledge receipt of a new bank card. However, the card was missing from the envelope.

Write a letter to the bank's head office. In your letter:

- explain why you are writing
- express concern about the missing card
- ask them what they intend to do

Write at least 150 words.

You do NOT need to write any address.

Begin your letter as follows:

Dear __________

Dear Sir,

I am writing to you in regard to a letter which I have received this week from your bank. In this letter I have been asked to acknowledge the receipt of my new bank card. I have received this letter but surprisingly the card is missing from the envelope. I anticipate that it happened because of an administrative error but there are fair chances that the card has been misplaced or stolen in the transit.

There were 5000$ deposited in the bank account which is linked to that card. As a precaution I have already transferred this amount to my other saving account. Firstly, I request you to cancel that lost card on urgent basis so in worst case scenario if it is stolen then it may not be misused by anyone. Secondly I would like to know about the procedure to get another card. This time I would prefer to visit your nearest branch and collect this card by hand.

I hope that you would do the needful on urgent basis. Please do not hesitate to contact me in this regard.

Yours faithfully